We have always said that any relationship—and that includes employer/employee relationships—is, by definition, a mutual satisfaction of need. A study from Florida State University highlights this by looking at the relationship between engaged employees and their employer. As the author of the study rightly points out this relationship can quickly go sour if the engaged employee believes that his or her needs—for time, for resources, for recognition—are not met. He or she can quickly become actively hostile. We have seen this happen so often in many of the firms we have worked with. As the study author says: creating engagement takes time and care, destroying it takes but an instant of thoughtless management.