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People hate stories they think were written by AI. Even if they were written by people

October 27, 2024

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People hate stories they think were written by AI. Even if they were written by people

Stories written by the latest version of ChatGPT were nearly as good as those written by human authors, according to new research on the narrative skills of artificial intelligence. But when people were told a story was written by AI — whether the true author was an algorithm or a person — they rated the story poorly, a sign that people distrust and dislike AI-generated art.

What the researchers say: “People don’t like when they think a story is written by AI, whether it was or not,” the lead author said.  “AI is good at writing something that is consistent, logical and coherent. But it is still weaker at writing engaging stories than people are.”

The quality of AI stories could help people like public health workers create compelling narratives to reach people and encourage healthy behaviors, such as vaccination, said the lead author, an expert in public health and science communication. The study was published in the Journal of Communication.

The researchers exposed people to two different versions of the same stories. One was written by a person and the other by ChatGPT. Survey participants then rated how engaged they were with the stories.

To test how people’s beliefs about AI influenced their ratings, the researchers changed how the stories were labeled. Sometimes the AI story was correctly labeled as written by a computer. Other times people were told it was written by a human. The human-authored stories also had their labels swapped.

The surveys focused on two key elements of narratives: counterarguing — the experience of picking a story apart — and transportation. These two-story components work at odds with one another.

“Transportation is a very familiar experience,” the researchers explained. “It’s the feeling of being so engrossed in the narrative you don’t feel the sticky seats in the movie theater anymore. Because people are so engaged, they often lower their defenses to the persuasive content in the narrative and reduce their counterarguing.”

While people generally rated AI stories as just as persuasive as their human-authored counterparts, the computer-written stories were not as good as transporting people into the world of the narrative.

“AI does not write like a master writer. That’s probably good news for people like Hollywood screenwriters — for now,” the lead author said.

So, what? For a human to be engaged in a story he or she has to form a sense that there is or could be a relationship with the author. That’s the essence of being a social animal. Ifs it’s impossible—or perceptively difficult—to form that relationship the element of trust is missing.  Without trust you keep yourself apart from the matter under discussion and its originator.

The bigger issue not discussed in this piece—or many others for that matter—is the question of what jobs, what professions we retain for humans.

Dr Bob Murray

Bob Murray, MBA, PhD (Clinical Psychology), is an internationally recognised expert in strategy, leadership, influencing, human motivation and behavioural change.

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